Uber has pioneered a revolution in the way people approach services. It was after Uber’s on-demand business model that the customer-centric businesses became more prominent and convenient. The Uber for X model has transcended boundaries, and today one can shop groceries or book service professionals from the comfort of their homes. Following Uber’s success, numerous entrepreneurs forayed into the ride-hailing segment and have gained reasonable success off late.
With COVID-19 halting proceedings of taxi businesses for almost two quarters of 2020, the reconstruction phase has begun. Are you an entrepreneur who plans to venture into the ever-present taxi-hailing segment? If so, you need to know the vital few elements that can have a massive impact on your Uber clone’s success.
#1 Single-step Registration
Your customers approach your platform to book taxis and not avail of loans. Hence, make the registration process swift and straightforward. Ensure that your users can register with either their email IDs or through different social media handles like Twitter, Facebook, etc. This way, with single-step registration, users navigate into the platform in a flash.
#2 Real-time Tracking & Effortless Navigation
Incorporating the in-app navigation functionality can be beneficial for the entire taxi ecosystem. Drivers needn’t worry about routes as the navigation feature provides optimized routes to customer locations. On the other hand, customers can track drivers in real-time, knowing the estimated time of arrival. Besides, the admin who is the controlling authority gets to track taxis and manage fleets in no time. This way, the entire booking process becomes more transparent and reliable.
#3 Multiple Payment options
Paying for cab rides via cash has become a thing of the past. With digitization becoming inevitable, integrate a wide range of payment options for your users in your on-demand taxi app script, including credit/debit cards, digital wallets, etc., to facilitate seamless payments. Incorporating an in-app wallet can come in handy as well. With an e-wallet, users needn’t enter their account details every time during payments. With just a few taps, they can pay for their rides, leading to enhanced customer satisfaction.
#4 Automatic driver dispatcher Algorithm
In today’s fast-paced world, people expect their demands to be fulfilled instantly. Having an admin to take care of dispatching isn’t viable during peak hours. Hence, automating the entire process with an efficient driver dispatcher algorithm can do the trick. This way, the algorithm detects available drivers in the vicinity and matches them with people in need.
#5 Hassle-free Communication channels
Without proper communication channels, you’ll leave your passengers and drivers high and dry. Stakeholders cannot always depend on the support team to resolve queries. By integrating an in-app chat/call feature, users can communicate with drivers to provide special instructions on routes, etc. Similarly, drivers can deliver messages to update the status of their ride. These communication channels can increase customer engagement rates drastically.
#6 Leveraging Real-time Analytics
In today’s technologically-driven world, data can help you comprehensively better your services and outplay your rivals. Having a real-time analytics feature can be a potential game-changer as you can identify how your taxi app is performing from time to time. By having detailed reports on various metrics like customer ratings, total earnings, etc., you can point out areas of improvement.
#7 Multiple booking options & Cross-platform compatibility
To cater to a wide range of audiences, you need to provide services beyond smartphones as well. Hence, enable booking via web option, thereby growing your consumer base. Moreover, Internet connectivity cannot desist users from availing of services. By introducing booking via SMS, users can communicate with the support team to book taxis. As a result, you garner a massive customer base who can avail of your services in multiple ways like Android & iOS app, web, SMS, etc. Making the platform cross-platform compatible will enable users to access the platform on their personal devices, leading to enhanced satisfaction rates.
#8 Global Outreach Tools
Instead of restricting your services to a particular locality, attract a global audience, and expand your business operations effortlessly with outreach features and tools.
Cutting-edge elements like multilingual support systems can help you satisfy the local audience and get a worldwide presence by enabling users to access the platform in their preferred language.
Likewise, incorporating multi-currency support can help users transact with their regional currencies. This way, your customer engagement rate goes through the ceiling.
With even ride-hailing giants like Uber & Lyft restarting their activities from square one, now is the time to capitalize on with a world-class on-demand taxi app. Consider these crucial aspects and take necessary action to uplift your taxi app to a whole new level. Customize your Uber clone script to match the constraints for unparalleled success. What are you waiting for?
Reach out to an app development company, tell them your needs, take care of these critical factors, and steer your business towards success in the shortest time possible!