QuickBooks company file not found? Here’s What to Do

QuickBooks is a user-friendly and beneficial application that maintains the financial records of your company. The QuickBooks Desktop application is easy to use; however, you may face a few issues while using QuickBooks. For example, the simplest yet frustrating issue can be not being able to find your QuickBooks company file. The QuickBooks company file not found issue can occur due to several reasons, such as if you are trying to access your file over the network, your server is maybe not connected to the workstation properly, or you might have accidentally renamed or deleted your file. You need to make sure your computer is connected to your server properly. You can manually search the file when QuickBooks Unable to locate the company file. You need to apply the solutions according to the cause of your issue. Read the complete article to know different methods to resolve the QuickBooks company file not found issue.

If you are unable to find the Company file by yourself and need the help of a QuickBooks Professional, dial 844-932-1139 to get technical assistance.

Suggest to Read: QuickBooks connection has been lost

What to do When QuickBooks can’t find your Company File?

Check your Connection to the Network

You need to make sure your computer is connected to the network if you are trying to access the file over the network. The steps to check if you are connected to the network are given below:

  1. First, you need to check the name of your server computer.
    a. Press Windows key + R together on your keyboard.
    b. Type CMD on the textbox and then select OK.
    c. Then type ipconfig/all and press the Enter key.
    d. Note down the Host Name or server name.
  2. Next, enter ping (write the name of your server) and press the enter key again.
  3. You need to see a reply for each packet..
    a. If you get a reply for each packet that indicates your computer is connected to your server.
    b. A packet loss or a slow reply will indicate that your network needs to be checked by an IT professional.

Manually search all the Company Files

If you still can’t find your file, you can search for it manually. You need to search for your file on your server computer by randomly typing the following extensions:

Note: it is important to add the (*) before the extension to get the correct search result.

  1. *.qbw (working files)
  2. *.qbb (back up files)
  3. *.qba (accounts copy files)
  4. *.qbx (accounts transfer files)
  5. *.qby (accounts change files)


The information given above in this article explains why you couldn’t find the QuickBooks company file and how you can find the company file. The most effective solutions included are checking your connection with the server and manually searching the company file in the server. If you are still unable to search the file, you can try to randomly search and open the file in QuickBooks. If you still QuickBooks company file not found, dial 844-932-1139 and get help from a QuickBooks Expert.

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